Terms Of Service

1. Introduction and Acceptance of Terms

PANCOTECH LIMITED (“we,” “our,” or “us”) operates the website https://moonglowloom.com/ (the “Site”). These Terms of Service (“Terms”) govern your access to and use of our Site and any services we provide.

Please read these Terms carefully. By accessing, browsing, or using our Site, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to all of these Terms, you may not access or use the Site.

Company Details:

Company Name: PANCOTECH LIMITED

Registered Address: ROOM 1001, THE CLOUD, 111 TUNG CHAU STREET, TAI KOK TSUI, KOWLOON, HONG KONG

Contact Email: [email protected]

2. User Accounts and Conduct

To place an order, you may need to create an account. You are responsible for providing accurate information and maintaining the confidentiality of your account credentials. You agree not to:

Use the Site for any illegal purpose.

Post or transmit any content that is unlawful, harmful, or infringes on any third-party rights.

Use any data mining or extraction methods.

Interfere with the security or functionality of the Site.

3. Orders and Payment

All orders are subject to our acceptance. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities, inaccuracies in product or pricing information, or suspected fraud.

Prices are listed in the currency selected at checkout. We strive to display accurate prices, but errors may occur. If a price is incorrect, we may cancel the order and notify you.

We accept payment via various methods as listed on the Site. By providing payment information, you represent that you are authorized to use the chosen payment method.

4. Shipping and Delivery

Please review our separate Shipping & Delivery Policy for detailed information on shipping regions, costs, delivery times, and customs policies. The policy is incorporated into these Terms by reference.

5. Returns, Refunds, and Exchanges

Please review our separate Return and Refund Policy , which is incorporated into these Terms by reference. The policy outlines the conditions, timeframes, and processes for returning goods and requesting refunds or exchanges.

6. Product Information

We endeavor to display product colors and details as accurately as possible. However, the actual colors you see may vary due to your device’s display. The inclusion of any products or services on this Site does not imply or warrant that these products or services will be available.

7. Intellectual Property

All content on this Site, including text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations, is our property or the property of our licensors and is protected by copyright and other intellectual property laws. You may not use any meta tags or any other “hidden text” utilizing our name or trademarks without our express written consent.

8. Limitation of Liability

To the fullest extent permitted by applicable law, PANCOTECH LIMITED shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in any way connected with your use of the Site or products.

In no event shall our total liability to you for all damages exceed the amount you paid to us for the products in the last three months.

We shall not be liable for any failure or delay in service due to circumstances beyond our reasonable control.

9. Privacy

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information and is incorporated into these Terms.

10. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.

Any dispute arising from these Terms shall be first attempted to be resolved through friendly negotiations. Should this fail, the dispute shall be submitted to the exclusive jurisdiction of the courts of Hong Kong.

11. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of changes by posting the new Terms on the Site. Your continued use of the Site after such posting constitutes your acceptance of the modified Terms.

12. Contact Us

If you have any questions about these Terms, please contact us at [email protected].