Returns Policy

1. Introduction
PANCOTECH LIMITED (“we,” “our,” or “us”) operates the online store Moonglowloom (https://moonglowloom.com/). We specialize in premium women’s yoga and activewear and want you to be completely satisfied with your purchase. This Returns Policy outlines the terms and conditions for returning products.

Company Details:

  • Company Name: PANCOTECH LIMITED
  • Registered Address: ROOM 1001, THE CLOUD, 111 TUNG CHAU STREET, TAI KOK TSUI, KOWLOON, HONG KONG
  • Contact Email: [email protected]

2. Return Eligibility

  • You have 30 days from the date of delivery to initiate a return.
  • To be eligible, items must be in their original condition: unworn, unwashed, and unused, with all original tags and packaging attached.
  • For hygiene reasons, we cannot accept returns on certain items unless they are defective or incorrect, such as intimate apparel like sports bras and leggings with the hygiene tag removed .

3. How to Initiate a Return

  1. Contact our customer service team at [email protected] within the 30-day window. Please provide your order number and reason for the return.
  2. If your return request is approved, we will provide you with a Return Authorization Number and instructions for mailing your package.
  3. Securely pack the items and mail them to the address we provide. We highly recommend using a trackable shipping service.

4. Return Shipping & Costs

  • If the return is due to a change of mind (e.g., size, style), you are responsible for the return shipping costs.
  • If you received a defective, damaged, or incorrect item, we will cover the return shipping costs. Please contact us to arrange this.

5. Refunds

  • After we receive and inspect your returned item, we will process your refund within 7 business days.
  • Refunds will be issued to your original payment method. Please allow 7-14 business days for the refund to appear in your account, depending on your bank or payment provider.
  • The cost of original shipping is non-refundable for returns not due to our error.

6. International Returns

  • As an international customer, you are responsible for any customs duties, import taxes, or brokerage fees associated with sending the return shipment to Hong Kong. We are unable to refund these costs.
  • We are not liable for return packages that are lost, delayed, or seized by customs during transit.

7. Final Sale Items
Items marked “Final Sale” are not eligible for return or exchange.

8. Damaged or Defective Items
If you receive a damaged or defective product, please contact us at [email protected] within 7 days of delivery. Provide your order number and clear photos or a video of the issue, and we will arrange a replacement or full refund.

9. Contact Us
For any questions about this policy or to start a return, please email us at [email protected]. We aim to respond to all inquiries within 2 business days.