FAQ

1. Where do you ship to?
We currently offer international shipping to numerous countries across North America, Europe, Asia Pacific, and other regions . The exact shipping options and costs will be calculated and displayed at checkout based on your delivery address.

2. What is your return policy?
We want you to be completely happy with your purchase. Most items can be returned within 30 days of delivery, provided they are in original, unworn condition with tags attached. Please note that for hygiene reasons, certain items (like intimate apparel) may not be returnable. For full details, please see our complete Returns Policy .

3. How can I find my correct size?
We provide a detailed size guide for each product to help you find the perfect fit. We recommend referring to these measurements for accuracy. If you are between sizes or have specific fit questions, our customer service team is happy to assist.

4. What payment methods do you accept?
We accept all major credit cards (such as Visa, MasterCard, American Express) and other popular payment gateways like PayPal to ensure a secure and convenient checkout process.

5. What are your products made from?
Our collections feature high-quality, technical fabrics designed for performance and comfort. You can expect materials that are buttery-soft, breathable, and offer a four-way stretch for maximum freedom of movement during yoga and other activities. Each product page lists its specific material composition and care instructions.

6. Do you have a physical store?
Moonglowloom is currently an online-exclusive brand . This allows us to focus on delivering exceptional quality directly to our customers worldwide. You can shop our full collection anytime on our website.

7. How can I contact customer service?
For any questions or assistance, our dedicated customer service team can be reached at [email protected]. We strive to respond to all inquiries within one business day.

8. Are your packaging and practices sustainable?
We are committed to minimizing our environmental impact. We are actively working towards incorporating more sustainable materials in our packaging and across our supply chain.