Privacy Policy

1. Introduction
PANCOTECH LIMITED (“we,” “our,” or “us”) operates the website https://moonglowloom.com/. We are committed to protecting your privacy and handling your personal data with care and transparency. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

Company Details:

  • Company Name: PANCOTECH LIMITED
  • Registered Address: ROOM 1001, THE CLOUD, 111 TUNG CHAU STREET, TAI KOK TSUI, KOWLOON, HONG KONG
  • Contact Email: [email protected]

By using our Site, you agree to the terms of this Privacy Policy.

2. Information We Collect
We collect information to provide and improve our services to you.

  • Personal Information You Provide: This includes information you provide when you create an account, make a purchase, or contact us. Examples include your name, email address, shipping address, phone number, and payment information .
  • Information Collected Automatically: When you visit our Site, we automatically collect certain data about your device and interaction with the Site. This may include your IP address, browser type, operating system, pages you viewed, and browsing behavior . We use technologies like cookies to gather this information to help us understand your preferences and improve your experience.
  • Order Information: We collect details about the products you purchase, your order history, and preferences to fulfill your orders and provide customer support.

3. How We Use Your Information
We use the information we collect for the following purposes:

  • To Fulfill Your Orders: To process your payments, arrange for shipping, and provide you with invoices and/or order confirmations .
  • To Communicate With You: To respond to your inquiries, provide customer support, and send you important account-related information .
  • For Marketing (with your consent): To send you information about new products, special offers, and other updates we think you will find valuable. You can opt-out of receiving marketing communications at any time .
  • To Improve Our Services: We use automatically collected information to analyze our website performance and user behavior to optimize our Site and services .
  • For Security and Fraud Prevention: To protect our website and business from fraudulent or illegal activities .

4. Sharing Your Information
We do not sell your personal information. We may share your data with trusted third-party service providers to help us operate our business, under strict confidentiality agreements. These partners include:

  • Payment Processors to securely handle your transactions.
  • Shipping and Logistics Partners to deliver your orders .
  • IT and Cloud Storage Providers to host our website and data.
  • Marketing and Analytics Services to help us understand our customers and run targeted ads.

We may also disclose your information if required by law or to protect our rights.

5. International Data Transfers
As an international business based in Hong Kong, your personal information may be transferred to and processed in countries other than your own. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy .

6. Your Rights
You have certain rights regarding your personal data, which may include:

  • Access and Correction: You can request access to the personal data we hold about you and ask for it to be corrected or updated .
  • Deletion: You can request that we delete your personal information, subject to certain legal obligations.
  • Marketing Preferences: You can unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link in any email .
  • Cookies: You can usually set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. Please note that if you disable or refuse cookies, some parts of this website may become inaccessible or not function properly .

To exercise these rights, please contact us at [email protected].

7. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage .

8. Changes to This Policy
We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by a new “Last Updated” date at the top of this page .

9. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at:
Email: [email protected]